Descriptions
Hello! 👋
I’m Theresa Hortelano, a reliable and detail-oriented Email Support Specialist with experience in customer service, account management, and administrative support. I help businesses maintain excellent customer relationships by providing prompt, accurate, and professional email communication.
Services I Provide:
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Responding to customer inquiries via email promptly and professionally
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Managing helpdesk tickets and support platforms (e.g., Zendesk, Gorgias, Freshdesk)
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Order management: tracking, returns, replacements, and refunds
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Data entry and CRM updates
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Escalating complex issues efficiently while keeping customers informed
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Maintaining consistent, high-quality communication that reflects your brand
Why Choose Me:
✅ Strong written English with clear and professional communication
✅ Detail-oriented, organized, and reliable
✅ Skilled in problem-solving and customer satisfaction
✅ Dedicated to helping your business run smoothly and your customers stay happy
📩 Let’s work together to provide excellent email support for your business! You can reach me here or email me at teris.hortelano@gmail.com
Skills
Packages
| Packages |
Basic
$5 |
Standard
$6 |
Premium
$8 |
|---|---|---|---|
| Delivery Time | hr | hr | hr |
| Number of Revisions | _ | _ | _ |
You can add services add-ons on the next page.
Review
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