Here to empower busy professionals—handling admin, support, and operations with excellence—freeing you to scale your business.
A passionate learner and team morale booster, I deliver positive results without compromise.
Ready to take your business to the next level?
Work Experience
Customer Service Representative
Concentrix
September 9, 2024
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June 9, 2025
● Delivered high-quality support to healthcare members, helping them understand and maximize their medical insurance benefits while maintaining accuracy and compliance with company policies. ● Achieved Q1 Top CSAT Performer across the entire line of business within the first three months of production, demonstrating exceptional customer satisfaction and service excellence. ● Consistently exceeded performance metrics throughout the agent phase, earning recognition for reliability and strong com
Corporate Trainer
Concentrix
June 9, 2025
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December 19, 2025
● Facilitated onboarding and product training for a class of 12 new hires, achieving 100% throughput upon endorsement to operations on November 19, 2025. ● Earned exceptional feedback from operations leadership for delivering effective, engaging training sessions and for the strong performance of trainees during their transition to production. ● Consistently met and exceeded key trainer performance metrics, including phone time, class throughput, monthly calibrations, and trainer observation scores, ensuring training quality and operational alignment.
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