As a Real-Time Analyst, I monitored key performance indicators like call volumes and agent availability to ensure optimal service. I used trend analysis to recommend adjustments, compared forecasts to actuals to address issues, and developed analysis plans to support business goals.
I have 5+ years of customer support services experience, voice, Live Chats, Email marketing, and Data entry. Please give me a try and let me bring you joy and help you retain customers in the competition. I am readily available immediately.
Work Experience
Sr. Real Time Analyst & Customer Support Specialist
Concentrix (Philippines)
January 16, 2016
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Present
As a Real-Time Analyst, I monitored key performance indicators like call volumes and agent availability to ensure optimal service. I used trend analysis to recommend adjustments, compared forecasts to actuals to address issues, and developed analysis plans to support business goals. As a Customer Support Specialist, I provide clear, warm, reliable customer support through email, chat, and client-facing communication. This includes answering questions, guiding customers through next steps, troubleshooting simple issues, and ensuring people feel informed and supported. My approach is friendly, calm, solution-focused — always with a smile (and sometimes a dash of humor when the moment calls for it).
Education
Hotel Restaurant Tourism Management
College Graduate
June 2, 2011
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March 24, 2015
Completed a college-level program in Hotel Restaurant Tourism Management at Western Mindanao Foundation College, located in Zamboanga City.
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