Hello! I’m Daniela, and I’m applying to be your Virtual Assistant. My areas of expertise are social media, email handling, and customer service. I’ve received training on Pricelabs, VRBO, Hospitable, and Airbnb. Additionally, I’ve worked with Microsoft Tools and Salesforce. For the past three years, I have been employed in the banking and hospitality sectors. Communication, problem-solving, and adaptability are some of my strong points. I constantly strive to produce high-quality, meticulously detailed work. I’m excited to collaborate with you and would adore the chance to support your business.
Work Experience
Collections Specialist
JPMorgan Chase & Co.
January 7, 2019
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June 7, 2021
Collecting payments and setting up payment plans for customers' credit card accounts by taking incoming and outgoing calls.
Operations CSR II
Telus International
June 23, 2021
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January 19, 2022
Daily operations that respond to phone calls, emails, and chat requests from hosts and guests, addressing any worries or queries they may have about their reservation or listing as a Tier 2 support.
Sales Associate to Store Manager
Vapetoria
June 12, 2022
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January 5, 2026
Selling vape products to customers, refilling supplies, auditing the inventory report, and maintaining an Excel file and Google Sheets focused on the Revenue and Sales Stock Out Log. Daily product posts on Social Media page to increase visibility. Keeping the store spotless. Promoted as a Store Manager and in charge of interviewing new applicants.
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