Results-driven E-commerce Virtual Assistant and Customer Success Specialist with 5+ years of experience in inventory management, order fulfillment, and sales reactivation. Proven track record of enhancing operational efficiency through expert use of Shopify, Amazon, and eBay platforms. Recognized for excellence with ‘Best Employee of the Year’ and ‘Best Customer Support’ awards for managing high-volume CRM data and resolving complex escalations across Zendesk and HubSpot. Committed to driving revenue growth and customer retention through data-driven SEO product optimization and streamlined logistics
Work Experience
Customer Support Representative
Monat Global Corp.
January 22, 2020
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January 4, 2021
Award-Winning Service: Earned the "Best Customer Support" recognition in 2020 for excellence in issue resolution and customer rapport. Issue Resolution: Managed complex inbound inquiries regarding orders, returns, and escalations with a focus on first contact resolution. CRM Documentation: Utilized CRM software to maintain meticulous records of customer interactions and service upgrades.
Customer Service Rep & Sales Specialist
HelloConnect INC.
January 3, 2022
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January 6, 2025
Multichannel Support: Resolved inquiries via phone, chat, and email for major brands including HelloFresh, Factor, and Chef’s Plate. Sales Reactivation: Executed targeted customer retention and sales reactivation strategies for HelloFresh, directly contributing to revenue growth. Performance Excellence: Promoted to the Beer52 UK account after consistently exceeding Sales Per Hour (SPH)and quality targets. Order Fulfillment: Streamlined order processes for customers across multiple platforms, ensuring a seamless user experience.
E-commerce Virtual Assistant
Tonies USA
January 6, 2025
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January 10, 2026
Managed E-commerce Operations: Oversaw daily operations across Shopify, eBay, and Amazon to ensure 100% accuracy in product listings and fulfillment. Inventory & SKU Management: Uploaded and managed complex SKU data and prioritized order processing to maintain optimal stock levels. Logistics & Support: Handled the end-to-end returns and refunds process, coordinated product donations, and provided high-tier support via email and chat. Data Accuracy: Performed high-volume data entry and file indexing within shared drives, improving organizational search efficiency by maintaining strict naming conventions.
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