Experience time

Qualification

Certificate

Gender

Male

Age

35 – 40

I help brands grow their online presence by showing up with clarity, creativity, and consistency. I specialize in building digital personalities that attract the right audience, strengthen brand identity, and turn engagement into real business results.

My background in customer service and sales taught me how to understand people, anticipate what they need, and communicate in a way that moves them.

I bring that same mindset into social media: strategic, human, and intentional.

From content planning to community management, storytelling to data-driven optimization, I take full ownership of the platforms I manage. I don’t just post — I build systems, craft messages that resonate, and create digital experiences that feel alive.

If you’re looking for someone who treats your brand like their own and can elevate your presence across multiple platforms, you’re in the right place. Let’s grow your social presence with purpose and personality.

Work Experience

Social Media Manager
Freelance July 7, 2025 - Present Designed and created social media content for personal projects and mock campaigns. Developed 1-week to 1-month content calendars for Instagram, Threads, Pinterest, TikTok, Youtube, Facebook, and LinkedIn. Crafted engaging visuals using Canva and other design tools. Monitored trends, engagement, and analytics to suggest improvements.
Virtual Marketing Assistant
City Elite Group September 22, 2025 - October 22, 2025 • Planned, created, scheduled, and monitored engaging social media content using Canva and CapCut. • Executed email marketing campaigns through MailChimp, including setup, scheduling, and basic reporting. • Engaged with followers to enhance brand presence and responded to inquiries effectively. • Tracked performance metrics and shared insights to optimize digital campaigns.
Customer Service Representative
TTec May 31, 2024 - January 13, 2025 With a focus on delivering exceptional customer experiences, I have successfully assisted clients across diverse industries. My strong communication and active listening skills enable me to quickly resolve issues while maintaining a positive demeanor. I thrive in fast-paced environments, ensuring that customer needs are met efficiently and effectively. My adaptability and attention to detail have contributed to my success as a dedicated Customer Service Representative.
Inside Sales Representative
Afni May 22, 2023 - March 22, 2024 1. Proactively reach out to potential and existing customers. 2. Recommend products or services that best meet customer needs. 3. Follow up regularly to encourage repeat business and upselling. 4. Handle Inquiries and Provide Product Information 5. Prepare quotes, process orders, and ensure smooth transactions.
Technical Support Representative
Concentrix November 22, 2021 - June 17, 2022 1. Respond to Technical Inquiries. 2. Diagnose and Resolve Issues 3. Log interactions and resolutions in a help desk or CRM system. 4. Achieve metrics for resolution time, first-contact resolution, and customer satisfaction. 5. Help customers understand features and best practices.

Education

Automotive Technology
Vocational June 5, 2006 - March 23, 2007 Studied and graduated Automotive Technology at Northern Ilocandia College of Science and Technology.

Honors & awards

Aspiring VA Program
November 21, 2025 Completion of Virtual Assistant Training under DNICZ VA Solutions
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Clarity in Specification
Requirements were clear, precise, and well-structured.
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Communication
Responsive, collaborative, and proactive in all interactions
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Payment Promptness
Payments were timely and handled without issues.
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Professionalism
Highly organized, respectful, and focused on quality.
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