Customer service professional with over 6 years of experience in customer support and working remotely. Experienced in handling customer accounts and solving issues. Comfortable using CRM and support tools, with a focus on accuracy and good service.
Core Skills
• Collaboration
• Effective communication skills
• Negotiation skills
• Problem-solving skills
• Organization and time management skills
• Attention to detail
• Works independently
Work Experience
Virtual Assistant/Escalations
Domino’s Pizza
January 20, 2022
-
June 15, 2022
• Responded to customer questions via chat and email. • Assisted with orders, deliveries, refunds, and promotions. • Resolved customer complaints following company policies. • Processed refunds and replacements accurately. • Recorded and tracked cases using CRM tools.
Data Steward Researcher
VEEVA Systems
July 21, 2022
-
June 10,2023
• Maintained accurate patient, hospital, and provider records. • Reviewed and updated data from hospital and internal systems. • Ensured accuracy of patient, doctor, and service information. • Used healthcare systems, spreadsheets, and dashboards to manage data.
Customer Service Representative
Genpact SoFi Bank
June 20,2023
-
November 16, 2025
• Handle inbound and outbound customer calls professionally. • Respond to customer inquiries and resolve issues efficiently. • Provide accurate information on products, services, and accounts. • Conduct follow-up calls, feedback calls, and service confirmations. • Maintain accurate customer records and document call details. • Escalate complex issues to appropriate departments when required
Education
Office Administration
Bachelor's Degree
June 2, 2014
-
June 24, 2017
Major in Hospitality and management
Base on 0 reviews