I’m a dedicated Virtual Assistant with 5+ years of experience helping e-commerce businesses run smoothly through reliable customer support and operational assistance. I enjoy behind-the-scenes work – keeping inboxes organized, orders accurate, and customers well-supported. With a background in BPO training and coaching, I bring strong communication skills, attention to detail, and a genuine commitment to quality and teamwork.
Work Experience
E-COMMERCE VIRTUAL ASSISTANT
TREELINE BRANDS
September 7, 2020
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January 30, 2026
* Managed end-to-end e-commerce operations, including order processing, invoicing, purchase order creation and tracking, shipping coordination, inventory tracking, returns, replacements, and refunds, ensuring high accuracy and on-time fulfillment. * Provided multi-channel customer support via email, chat, phone, and social media, resolving 50–80+ inquiries daily while maintaining SLA compliance and customer satisfaction. * Maintained and updated product listings, pricing, and catalog information across e-commerce platforms. * Monitored inventory levels and coordinated with suppliers to prevent stock outs and fulfillment delays during high-volume sales periods. * Maintained accurate customer records and order data in CRM systems to support reporting and follow-ups. * Improved internal workflows and inbox management processes, contributing to faster response times and increased operational efficiency.
Education
BS in Mass Communication
Undergraduate Coursework Completed
June 7, 2010
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March 29, 2013
Undergraduate Coursework Completed
Honors & awards
Top Trainer (BPO)
January 13, 2020
Recipient of the Top Trainer Award for outstanding training performance in customer service and fraud operations supporting Capital One.
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