Experience time

3 – 5 Years

Qualification

Bachelor Degree

Gender

Male

Age

25 – 30

Work Experience

Customer Care Representative 2
Carelon Global Solutions 2025 - 2026 Customer Care Representative II at Carelon Global Solutions, providing member support through benefits explanation, eligibility verification, and issue resolution while ensuring quality service and compliance.
Customer Service Associate
EXL Services 2024 - 2025 Customer Service Associate at EXL Services under the Member Services line of business, assisting members with benefits inquiries, eligibility, and account-related concerns while ensuring quality and compliance.

Education

Bachelor of Science in Marine Transportation
College graduate 2018 - 2021 A BS Marine Transportation graduate who transitioned into freelancing and virtual assistance, bringing structure, time management, and attention to detail developed through maritime studies into remote support work.
Secondary Education
Senior High School Graduate 2012 - 2018 A STEM student trained in critical thinking, data analysis, and structured problem solving, with skills applicable to virtual assistance and freelance work.

Portfolio

Bon Andrei Fadera

Profile Summary I'm a dedicated Virtual Assistant and Customer Support Professional with solid experience in BPO and remote administrative work. I bring strong communication skills, a solutions-oriented mindset, and excellent time management to every task. From handling customer queries to managing day-to-day virtual operations, I'm committed to delivering excellent service and exceeding expectations.
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Clarity in Specification
Requirements were clear, precise, and well-structured.
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Communication
Responsive, collaborative, and proactive in all interactions
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Payment Promptness
Payments were timely and handled without issues.
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Professionalism
Highly organized, respectful, and focused on quality.
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