Experience time

3 – 5 Years

Gender

Female

Age

25 – 30

Need a reliable expert to manage your Mirakl marketplace from onboarding to daily operations? I got you!

I’m Theresa, a Mirakl Connect Specialist and E-commerce Virtual Assistant with 3+ years of combined experience in account management and marketplace operations across B2B and B2C environments. I serve as the primary point of contact for sellers and brands, working closely with POCs and internal teams to ensure Mirakl Seller and Mirakl Connect accounts are properly set up, product files are reviewed and finalized, and day-to-day marketplace workflows run efficiently.

Core Services:

✅ Seller & brand account management (primary POC)
✅ Mirakl Seller & Mirakl Connect onboarding
✅ Product file review, mapping & uploads
✅ Catalog quality control & optimization
✅ Marketplace issue resolution & seller support
✅ Workflow Streamlining & Data Accuracy Improvements
✅ Email Management & Technical Support
✅ Day-to-day marketplace operations management

As an e-commerce operations expert, I focus on building organized, compliant, and scalable marketplaces that support long-term growth. I’m committed to delivering seamless onboarding and dependable day-to-day support so your marketplace runs smoothly at every stage.

Message me here or email me at teris.hortelano@gmail.com

Let’s build something great together!

Work Experience

Customer Service Representative
Qualfon Inc. November 8, 2021 - April 30, 2022 • Provided customer support for prepaid wireless services, including activations, SIM card replacements, plan changes, and troubleshooting. • Assisted customers with device compatibility, service setup, and account balance management. • Educated customers on promotions, phone sales, and upgrade options to drive retention and revenue.
Technical Support Representative
Concentrix CVG June 13, 2022 - September 30, 2022 • Delivered technical support and billing assistance for Comcast customers via phone. • Assisted with internet, cable, and phone service troubleshooting. • Promoted and sold phones, upgrades, and service add-ons to increase account revenue. • Handled sensitive customer data with confidentiality and professionalism. • Determined the need for technician dispatch by accurately assessing technical problems and service impact.
Onboarding & Account Management Associate
OfficePartners360 February 20, 2023 - January 16, 2026 • Manage seller onboarding process for different marketplaces using Mirakl platform. • Guide sellers through KYC verification, payout setup (JPMorgan & Payoneer), and product uploads. • Conduct onboarding calls and training sessions to ensure sellers are confident using Mirakl Seller and Mirakl Connect. • Provide account management support, assisting with inventory sync, categorization, and promotions. • Collaborate cros
E-Commerce Virtual Assistant Featured
Ma. Theresa Hortelano

E-Commerce Virtual Assistant

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0 sale
45 views
From $5
5 hours
Email Support Specialist
Ma. Theresa Hortelano

Email Support Specialist

0 (0)
0 sale
15 views
From $5
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