A professional with over 6 years of experience in customer service and technical assistance, with a
proven track record of providing superb support. Possesses a diverse skill set that includes recent
experience as a Legal Virtual Assistant and as a Web Developer. Strong problem-solving skills and a
dedication to achieving company goals.
Work Experience
Legal Virtual assistance
Legal Support Help
August 5, 2024
-
December 23, 2024
Achievements/Tasks: • Validating documents of clients. • Conducting outbound calls to customers to update them about their cases. • Performing client intake procedures. • Drafting and managing legal documents. • Scheduling meetings and managing calendars.
Senior Product Support Specialist
Concentrix, A SYNNEX Corporation
October 3, 2016
-
September 18, 2023
Achievements/Tasks: Provided advanced technical support by handling complex customer cases with minimal supervision. Responded to escalated and unresolved calls and questions from less experienced Technical Support Advisors. Maintained extensive knowledge of the organization, products, and/or services. Followed appropriate escalation paths to resolve technical issues and made follow-up calls to customers as needed. Solved problems that were generally unstructured and required extensive use of conceptual thinking skills. Ensured service delivered to customers met contractual Key Performance Indicators ('KPIs'). Conducted training sessions for newly hired Technical Support Advisors, focusing on product knowledge, troubleshooting procedures, and customer service best practices.
Web Developer
Freelance
December 14, 2015
-
September 23, 2016
Achievements/Tasks: Coded websites using HTML, CSS, JavaScript, and jQuery languages. Provided front-end website development using WordPress, Hubspot, and other editing software. Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding. Developed technical solutions required to accommodate specific user-facing assets. Oversaw back-end development using NodeJS with express framework to maintain website integrity.
Computer Technician
Cyberwizard Compware Sale
August 13, 2012
-
October 14, 2015
Achievements/Tasks: Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff. Linked computers to network and peripheral equipment. Served as a backup for staff members, responding to system failure and maintenance emergencies. Performed installation, maintenance, and repair for complex internal computer hardware and various software applications. Performed troubleshooting to correct computer hardware and software malfunctions.
Education
Programming NCIV
College
June 2, 2008
-
March 27, 2009
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